Terms of Service

By accessing our website, communicating with us about an engagement, or using any Hawkways service, you accept these Terms in full. If you are agreeing on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, and "you" refers to that entity.

If you do not agree with any part of these Terms, you should not use our website or engage our services. We may ask you to accept additional written agreements, statements of work, or proposals for specific projects; where those documents conflict with these Terms, the more specific signed document controls.

Hawkways provides marketing and growth services for Amazon sellers. These may include, depending on what you engage us for, Amazon PPC and advertising management, listing optimization and copywriting, product photography and A+ content, brand store design, SEO and keyword research, account auditing, catalog and inventory support, and related consulting.

The specific services we will perform for you are defined in your proposal, quote, or statement of work. We may update, improve, or change the methods and tools we use to deliver services at our discretion, provided the agreed outcomes are not materially reduced.

Each engagement begins with a quote, proposal, or statement of work that describes the scope of services, deliverables, timeline, and fees. An engagement is confirmed once you accept the quote in writing (including by email) or make the agreed initial payment.

Work outside the agreed scope, including new deliverables, added marketplaces, rush requests, or significant revisions beyond what is stated, is considered additional work and may require a separate quote or change order. Quotes are valid for the period stated in them and are subject to change if your requirements, account status, or product catalog differ from what was originally described.

Fees, payment schedules, and billing cycles are set out in your proposal or statement of work. Depending on the engagement, fees may be structured as one-time project fees, monthly retainers, performance-based components, or a combination of these.

Unless stated otherwise, invoices are due upon receipt or within the period noted on the invoice. Recurring retainers renew automatically each billing cycle until cancelled in accordance with these Terms. Advertising spend, Amazon fees, software subscriptions, stock imagery, and other third-party costs are separate from our service fees and are your responsibility unless we expressly agree otherwise in writing.

Late or missed payments may result in suspension or pausing of services. Fees already paid are non-refundable except where required by law or expressly stated in your agreement.

To deliver our services effectively, we rely on your cooperation. You agree to provide timely access to your Amazon Seller Central or Vendor account, advertising consoles, brand assets, product information, and any other materials or approvals we reasonably need.

You are responsible for ensuring that the information, content, and product claims you provide are accurate, lawful, and that you hold the rights to use them. Delays in providing access, feedback, or approvals may affect timelines and results, and Hawkways is not responsible for outcomes caused by such delays or by inaccurate information you supply.

Hawkways works diligently to grow your Amazon presence using proven strategies and current best practices. However, we do not and cannot guarantee specific results, including particular sales figures, rankings, advertising returns, conversion rates, or revenue growth.

Performance on Amazon depends on many factors outside our control, and results vary by account, product category, price point, competition, seasonality, inventory availability, and overall market conditions. Any examples, case studies, projections, or past results we share are illustrative only and are not promises of future performance for your account.

Each party may receive confidential or proprietary information from the other, including account data, strategies, pricing, supplier details, and business plans. Both parties agree to keep such information confidential and to use it only for the purpose of the engagement.

This obligation does not apply to information that is already public, independently developed, or required to be disclosed by law. We may share your information with trusted team members, contractors, or service providers who assist in delivering our services and who are bound by similar confidentiality obligations.

Subject to full payment, final deliverables we create specifically for you, such as listing copy, creative assets, and brand store designs, become your property for use in connection with your Amazon business.

Hawkways retains ownership of its underlying tools, templates, processes, frameworks, know-how, and any pre-existing materials used to produce deliverables. You grant us a limited right to use your brand assets and product materials solely to perform the services, and, unless you object in writing, to reference your brand and non-confidential results as a portfolio example or case study.

Our services operate on and around platforms we do not own or control, primarily Amazon, as well as related advertising tools and software. Your use of those platforms is governed by their own terms, policies, and program rules, and you are responsible for complying with them.

Hawkways is an independent agency. We are not affiliated with, sponsored by, or endorsed by Amazon, and "Amazon" and related marks belong to their respective owners. We do not control Amazon's decisions, algorithm changes, fee structures, policy enforcement, account suspensions, or outages, and we are not responsible for actions taken by Amazon or any other third-party platform that affect your account or results.

To the fullest extent permitted by law, Hawkways and its owners, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost sales, lost data, or business interruption, arising out of or related to our services.

Our total aggregate liability for any claim relating to the services will not exceed the amount of fees you actually paid to us for the specific services giving rise to the claim during the three months preceding the event. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

These Terms apply for as long as you use our website or services, and an engagement continues for the term stated in your proposal or until either party terminates it.

Either party may terminate an ongoing engagement by providing written notice in accordance with the notice period in the applicable agreement, or, if none is stated, with reasonable written notice. We may suspend or terminate services immediately for non-payment, breach of these Terms, or conduct that is unlawful or that risks violating platform policies. On termination, you remain responsible for fees and costs incurred up to the effective date, and we will return or hand over account access and any owed final deliverables for which payment has been made.

We may update these Terms from time to time to reflect changes in our services, technology, or legal requirements. When we make material changes, we will post the updated Terms on hawkways.com with a revised effective date.

Your continued use of our website or services after changes take effect constitutes acceptance of the updated Terms. We encourage you to review this page periodically so you stay informed of how these Terms apply to your engagement.

If you have any questions about these Terms or your engagement with us, please reach out. We are happy to clarify scope, billing, or any other aspect of working together.

You can contact Hawkways through the contact details provided on hawkways.com, and we will respond as promptly as we reasonably can.